1. How do my children get to and from school / GOSH?
GOSH Staff will sign children out in the mornings and walk them to the school playground where they are handed over to the teacher on duty. In the afternoon, children are collected from the school playground and signed into our care by GOSH Staff.
2. How do I make payment?
Payment is made via our PayChoice direct debit system. PayChoice contracts form part of our enrolment procedure and parents are responsible for keeping their payment details up to date on our Storypark Manage system. Statements are issued fortnightly to your nominated email address and payments are deducted each fortnightly billing cycle for two weeks in advance.
3. What are my Booking Options?
There are a number of booking options available.
a. Permanent Bookings – these bookings are, as the name suggests, permanent and the same each week. Bookings can be changed at any time pending availability and with two (2) weeks notice given. Permanent bookings are for term time only and are not payable during school holidays. Permanent bookings that occur on public holidays & staff development days are still payable or transferrable to the Staff Development Day program. All permanent bookings submitted before the school term commences will begin on the first full school day.
b. Casual Bookings – these bookings are irregular bookings and can be made at any time pending availabliity.
c. Vacation Care/Staff Development Day Bookings – Our vacation care program is published in approx Week 7 of term. Bookings are taken on a first come first served basis. Casual bookings can be taken throughout the school holidays pending availability.
4. What do I do if my child is sick or absent?
Please contact the centre directly via email, phone or text if your child/ren are expected to be absent. We ask that notifications are made prior to 2.30pm to avoid any confusion for staff and children.
5. What do I do about a last minute booking?
If you have a last minute or emergency booking, please email or phone the centre to ensure there is sufficient places available. Once the booking has been confirmed, please phone your school office who will get a message to your child’s class. This will avoid any confusion for your child/ren and allow for a smooth transition for them that afternoon.
6. What do I do about food?
Breakfast is served between 7-8am and afternoon tea is served at 3.30pm. There is a rotating menu displayed at the centre, please don’t hesitate to see staff should you have any questions or concerns relating to the menu. Alternative options are always available for dietary or lifestyle choices.
7. Who do I contact if I have a question, concern or complaint?
Your feedback is always welcome, we encourage you to contact the supervisors onsite at your centre to discuss any questions, concerns or complaints. Should you not be satisfied or if the matter is more serious, please contact our central office. Click here for contact information.
8. What are the billing dates and when am I charged?
Billing occurs fortnightly. Statements are emailed on Tuesdays (fortnightly) at which points parents are responsible for checking statements and contacting us if there are any problems. Accounts are charged on Thursdays (fortnightly). For a full calendar of billing dates, please see Billing Dates.
9. What are the Centre Hours?
Before School Care: 7am-8:30am
After School Care: 3am-6pm
Staff Development Days / Vacation Care: 7.30am-5.30pm